ERD HELP

This page covers how to connect to your ERD apps via Internet browser. If you are having a connection problem, first check the information contained herein before contacting support.

If urgent support is needed, please contact the ATSC.

The ERD Web Portal is migrated from Web Interface to Storefront. This migration is essential to support new devices and features. Storefront has few new looks such as Apps and Favorites tab. Within Apps tab, there are 2 views- Categories and ALL apps. but the applications that are available to you and the way they are launched remain the same. Due to this migration and to make the new features available, some of you might have to install the latest Citrix Receiver based on the current receiver version you have. Those scenarios are covered in detail below.

Topics Covered:



Checking installed Citrix Receiver version

If you have Citrix Receiver installed you can easily check the version by logging in and locating the Citrix Receiver version at the bottom of the screen next to Receiver Version.

Connecting to the login page and installing Citrix Receiver

Internet Explorer: The first time you access your ERD apps via Internet Explorer you will be prompted to install Citrix Receiver for ERD if you do not already have Citrix Receiver 4.7 for ERD package or later installed. If you see the screen below this means you do not have Citrix Receiver installed. If you are using a personal machine then please click 'I agree with the Citrix License agreement' and Click Get Started to download the latest Citrix Receiver from www.citrix.com and open the file to install. Please request the Citrix Receiver for ERD package through the ATSC if you are using an Allstate machine.




Google Chrome: The first time you access your ERD apps via Google Chrome you will be prompted to use the light version or detect the Citrix Receiver version. Please click Detect Receiver.


If you are using a personal machine then please click 'I agree with the Citrix License agreement' and Click Download to download the latest Citrix Receiver from www.citrix.com and open the file to install. If you have an Allstate machine select Already Installed if you know your machine already has Citrix Receiver installed, if not please request the Citrix Receiver for ERD package through the ATSC.


In the below window, check the box 'Remember my choice for all links of this type' and click Launch Application.




If you see the error below using Google Chrome, this means either you clicked on Use Light version on the previous window (Always select Use Full Version) or your machine does not have the Citrix Receiver package. Please request the Citrix Receiver for ERD package through the ATSC if you are using an Allstate machine. If you are using a personal machine then please download the latest Citrix Receiver from www.citrix.com.




Once your credentials have been successfully validated, you will be taken to the Categories view under Apps. Categories group applications by silos. If you do not like this view, you can click on the All view to see all your applications.


You can add your apps that you use most frequently to the Favorites tab by clicking on Details and clicking Add To Favorites.